Privacy Policy

• Parent (care recipient) name, age, and general background details you provide.
• Caregiver contact details, including name and email address.
• Phone numbers for the parent and designated emergency contacts, used for automated companion calls and SMS safety alerts.
• Medication reminders, hobbies, family and pet details you add so calls feel personal.
• Call summaries, mood indicators, check-in logs, and (when opted in) call transcripts.
• Basic account and billing status information needed to run your subscription.

• Delivering scheduled voice calls with the persona and topics you selected.
• Dispatching emergency SMS alerts and escalation notices to designated caregivers when a call is missed or distress is detected.
• Sending you daily recaps and weekly reports about your parent's check-ins.
• Improving call quality, safety detection, and overall service reliability.

We do not use your information, or your parent's information, to sell advertising or to market third-party products.

Account data, call logs, and memory notes are stored in our managed backend infrastructure (Supabase/Postgres) with row-level access rules so each caregiver account can only reach its own records.

Data is encrypted in transit using TLS and encrypted at rest by our hosting provider. Access to production systems is limited to personnel who need it to operate the service. Voice and messaging delivery is handled by our telephony and voice providers (Twilio and ElevenLabs) strictly to place calls and send the messages you request.

We share information only with service providers that make the product work — telephony, voice, hosting, and payment processing — and only to the extent required to deliver the service. We never sell personal information, and, as stated above, mobile opt-in and SMS consent data is never shared with any third party.

We may disclose information if required by law or to protect the safety of a person in an emergency.

Call logs and summaries are retained while your account is active so you can review trends over time. When you delete your account or a parent profile, associated records are removed from our systems.

• Request a copy or deletion of your data at any time.
• Update or remove emergency contacts and phone numbers from your dashboard.
• Pause or cancel calls instantly from your dashboard.
• Opt out of non-essential communications by replying STOP or emailing us. Essential account and safety notifications may continue while your account is active.

Heartland Companion is intended for adults. We do not knowingly collect information from anyone under 18.

We may update this policy as the service evolves. Material changes will be reflected in the "Last updated" date above.

Questions about privacy, data deletion, or SMS consent? Email care@heartlandcompanion.com.

Heartland Companion is a supportive daily check-in and companionship service. It is not a replacement for medical emergency services (like 911) or physical medical alert hardware.