Terms of Service

Heartland Companion is an automated voice-based senior check-in and companion service. Our platform utilizes conversational AI personas (Clara, Sarah, David) to place scheduled wellness calls to designated seniors ("Parents" or "Recipients") and send automated status summaries and escalation alerts via SMS or email to designated family members or caregivers ("Caregivers").

• No Professional Healthcare Advice: Our AI personas, call summaries, and check-in metrics do not constitute medical, mental health, or professional caregiving advice.
• No Guaranteed Escalation: While our system uses multi-attempt escalation protocols to notify caregivers when a call is unanswered or distress is detected, JE International FZE LLC does not guarantee immediate delivery of SMS alerts, nor do we dispatch physical emergency responders.

By subscribing to Heartland Companion and providing your phone number and/or the phone number of a senior recipient or emergency contact, you explicitly consent to receive transactional voice calls and text messages (SMS) related to the Services.

A. Program Description

Heartland Companion sends automated SMS notifications for:

• Daily or scheduled senior check-in status summaries.
• Urgent missed-call escalation alerts.
• Account setup, billing notices, and critical service updates.

B. Opt-In & Consent

Consent is obtained when a user registers for an account, inputs contact details for themselves or emergency contacts, and confirms enrollment in our service plans. You confirm that you have obtained express permission from any senior recipient or emergency contact whose phone number you provide to us.

C. Opt-Out Instructions (STOP)

You can cancel the SMS service at any time. Text "STOP" to any SMS message received from Heartland Companion. Upon sending "STOP", we will send you a single confirmation SMS message to verify that you have been unsubscribed. After this, you will no longer receive SMS messages from that number unless re-enabled.

D. Support & Help Instructions (HELP)

If you are experiencing issues with the messaging program or need assistance, reply with the keyword "HELP" to any of our text messages, or contact our customer support team directly at support@heartlandcompanion.com.

E. Rates and Frequency

• Message and Data Rates: Message and data rates may apply for any messages sent to you from us or to us from you.
• Message Frequency: Message frequency varies based on your chosen subscription plan, call scheduling, and triggered emergency escalation events.

F. Carrier Liability Disclaimer

Wireless carriers (including but not limited to AT&T, T-Mobile, Verizon, and Sprint) and intermediate telecommunication routing partners are not liable for delayed, misrouted, or undelivered messages.

1. Subscription Plans: Services are billed on a recurring monthly or annual subscription basis ($39/mo, $71/mo, or $119/mo depending on your chosen tier).
2. Payment Processing: Payments are processed securely via third-party providers (such as Stripe). By subscribing, you authorize JE International FZE LLC to charge your chosen payment method on a recurring basis until canceled.
3. Cancellation: You may cancel your subscription at any time via your account dashboard or by contacting support. Your access will remain active through the end of the current paid billing cycle.
4. Refunds: Subscription fees are non-refundable except where required by applicable law or at the sole discretion of JE International FZE LLC.

By using the Services, you represent and warrant that:

• You are at least 18 years old and have the legal capacity to enter into this contract.
• You have obtained explicit, lawful consent from any senior parent, relative, or contact to receive automated voice calls from our AI personas at the phone number provided.
• The information you provide to us (names, phone numbers, medication schedules) is accurate and up to date.
• You will not use the platform for unlawful, harassing, fraudulent, or malicious purposes.

All software, design elements, AI persona scripts, trademarks, logos, and content associated with Heartland Companion are the exclusive property of JE International FZE LLC or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes during your active subscription.

To the maximum extent permitted by applicable law, JE International FZE LLC, its directors, employees, partners, and software providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, missed health events, phone network outages, carrier delays, or personal injury resulting from your reliance on or use of the Services.

In no event shall the aggregate liability of JE International FZE LLC exceed the total amount paid by you to the Company for the Services during the three (3) months prior to the event giving rise to the claim.

Your use of the Services is also governed by our Privacy Policy, located at /privacy. Please review it to understand our practices regarding data collection, protection, and mobile number security.

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any legal suit, action, or proceeding arising out of these Terms shall be instituted in the competent courts having jurisdiction over JE International FZE LLC.

If you have any questions or concerns regarding these Terms of Service, please contact us at:

• Legal Entity: JE International FZE LLC
• Email: support@heartlandcompanion.com
• Website: https://www.heartlandcompanion.com